We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not fully supported by this website. Consider switching to a moden Web Browser like Google Chrome.

Put down new roots
and join our journey

There are many strands of EFDC


Dear Applicant

I would like to thank you for taking the time to visit this website and find out more about these exciting new roles at Epping Forest District Council.

There is a significant amount of change at Epping Forest District Council driven by unprecedented growth and changes in demographics. The Council is structuring to deliver customer focussed, effective and efficient services but the opportunity extends far beyond Council structures. I am looking forward to working with new and current people who have the skills, attitude and attributes to move our services and organisation forward.

Who we are looking for:

It is an exciting time to join Epping Forest District Council; as we are reforming the structure of the management team

The roles that are currently being recruited for are:

  • Service Manager – Commercial – £57,500-£59,626
  • Service Manager – Customer – £57,500-£59,626
  • Service Manager – Housing Development – £57,500-£59,626 (plus market supplement of up to £10,000)
  • Service Manager – Technical – £57,500-£59,626
  • Service Manager – Contracts – £57,500-£59,626
  • Service Manager – People & Finance – £57,500-£59,626
  • Service Manager – Development Management – £57,500-£59,626 (plus market supplement of up to £10,000)
  • Service Manager – Planning Policy – £57,500-£59,626 (plus market supplement of up to £10,000)
  • Service Manager – Housing – £57,500-£59,626
  • Strategic Finance Lead (Chief Financial Officer & s151 Officer) – £57,500-£59,626 plus £5k pa allowance for the statutory role

About Us

We’re delighted that you’re interested in the possibility of joining us in the role of Service Manager.

Epping Forest combines modern, connected living on the fringes of London with ancient history, heritage and bustling market towns. Epping itself is located in the heart of the district. Surrounded by rolling fields and forest, it is sometimes hard to believe it is situated only 12 miles from Central London.

Beyond Epping itself, there are many more places to live and visit. Waltham Abbey is a historic town and the final resting place of King Harold. In Greensted, you’ll find the oldest wooden church in the world, dating back to the 11th Century. For a faster pace, Loughton and Buckhurst Hill have a diverse retail and night time economy, while the West End of London is only 35 minutes away by Tube. For an even faster pace still, there’s the Lee Valley White Water Centre or our historic council-owned North Weald Airfield.

Epping Forest is a great attraction to the local area. This special area of conservation stretches from London up into the heart of the District – made up of more than 50 distinct areas of woodland, grassland and other habitats which, together, span 2,400 hectares.

Located on the edge of London, Epping Forest District has always been an attractive destination – and many of its finest homes today were originally built in the Victorian and Edwardian periods. At the same time, the area has grown incrementally and there are also many modern houses, making it an ideal location for families. There are a number of good schools in the area and house prices are lower than in London.

Our values

TRUST – We will be open and honest with each other and our customers. We will treat everyone with respect and take responsibility for our actions.

PERFORMANCE – We will take pride in our work and celebrate our achievements. We will learn from our mistakes and always do what we say we will do.

ONE TEAM – We will work together as One Council, supporting each other and our partners to achieve better results for everyone.

CUSTOMER – We will put the customer at the heart of everything we do, providing services that are tailored to the different needs of our communities

INNOVATION – We will seek new ways of working to improve and change to meet new challenges.

Role profile


Lead, and be responsible for the day to day management of functions within postholder’s service area and for the delivery of outcomes.

Through personal example, open commitment and clear action provide employees within the service areas with positive management.

Advise Leadership Team on all aspects of the services the post holder is responsible for, and to actively contribute to corporate and service planning, policy and decision-making.

Ensure the Council meets its statutory obligations and that the highest standards of probity and good conduct are maintained at all times.

Contribute as a member of the Management Team and to the management of the Council as a whole. Work collaboratively across the organisation to bring about change and improvements to service delivery within finite resources.

Take collective responsibility for ensuring excellent services are provided to our residents.



Ensure our customer service and delivery is excellent and continually improves.

Take responsibility for ensuring that the Council’s decisions and policies are implemented.

Contribute to the leadership of the organisation, ensuring a high calibre, motivated and effective and empowered workforce. Acknowledge good performance and tackle poor performance positively and effectively.

Take an entrepreneurial approach to identifying and pursuing as appropriate, all additional sources of funding, other resources, or other ways of delivering services which could be used to augment those provided by the Council.

Uphold the Council’s governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, equality and open government are maintained.

Manage and lead service, cross service and organisation projects to achieve the most effective services possible for the community, partners and the Council.

Deputise for the Service Director as appropriate.


Working with the Service Director, contribute to and implement a strong vision for the service area which delivers ambitious, innovative and forward-thinking approaches. Ensure the work of services is high quality and achieves its objectives, by effective performance and risk management.

Develop and implement a digital focus across processes and service delivery.


Provide robust management within the function, and a clear sense of direction and purpose that assists    the Council to deliver its vision, priorities, policies and aims.

Agree personal targets for staff, carrying out regular performance management reviews and appraisals as required by the Council’s policies.

Regularly review and evaluate the resource requirements of services, in terms of both on a day to day basis and proactively bringing about improvement, development and efficiency.

These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the postholder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post


Education Professional degree/qualification or demonstrable equivalent work experience

Formal management or project or programme management training

Demonstrate a good understanding of safeguarding issues commensurate with the role. 

Experience Successful management in an organisation of comparable scale and complexity

A demonstrable track record of managing, leading, motivating and inspiring staff in the delivery of services and/or projects

To have managed employees/agency workers/ consultants including all aspects of performance management, including appraisals, disciplinary, absence etc.

Evidence of successfully delivering service improvements

Knowledge & Skills Ability to establish positive relationships with key stakeholders at all levels of the organisation and partners that generate confidence and respect

The ability to analyse complex issues and set them down in a variety of written forms in a clear and concise manner dependent upon the recipient, to include recommendations for action where appropriate.

A thorough appreciation, knowledge and understanding of the current issues facing local government.

Possess a high degree of political sensitivity.

A good understanding of the use of technology for the delivery of modern and streamlined services and processes

Trust Able to demonstrate personal conduct, integrity and credibility that inspires confidence in members, employees, customers, partners and others.

The ability to act as a role model, lead, manage, empower, nurture talent, and motivate employees.

Self-aware and understands how own style and behaviour impacts on the performance of others.

One Team The ability to communicate and gain ownership of a clear vision and direction.

Demonstrate strong emotional intelligence and resilience.

Successfully lead teams and achieving performance and results through them 



Strong focus on outcomes.

Proactive and tenacious in approach.

Demonstrate the ability and willingness to drive through continuous improvements in performance/service delivery 



Good judgement, strong analytical skills and the ability to use data and information intelligently and innovatively.

Demonstrate the ability to adopt a creative and innovative approach to the role

To be accountable for personal performance, through meeting agreed personal targets and through undertaking planned programmes of professional development. 

Customer Demonstrate a strong customer focus

Demonstrate a strong personal commitment to quality and cost effective public services, informed by customer and community involvement.


Other Requirements Strong inter-personal and communication skills, including the ability to consult, negotiate, persuade and influence others.

Ability to attend meetings outside normal working hours

Able to attend meetings or events etc. where public transport does not exist or is limited.


Local Government Pension Scheme
Annual leave
Flexible Working
Salary Sacrifice Car Scheme
Cycle to work scheme
Leadership & Management Scheme
Essential user lump sum

Selection process

1. Application

  • Submit CV
  • Qualifications
  • Supporting Statement (1000 words)

2. Shortlisting

  • Applicants shortlisted for interview against skills/knowledge/attributes
  • Behaviours’ based interview
  • Wave (not scored)

3. Interview

  • Face to Face interview
  • Unseen exercise


Person Specification criteria assessed at shortlisting and interview

Criteria assessed at shortlisting

At shortlisting your application will be assessed against the skill/knowledge/attributes as stated in the role profile. Please ensure you keep this in mind when completing your supporting statement.

Your supporting statement (no more than 1,000 words) should detail what attracts you to the role and evidence clearly (with examples) your experience of the criteria set out under skill/knowledge/attributes within the role profile.

Closing Date

Closing date for application: Midday on Tuesday 23rd April


If you have any further questions or require clarification on any points please contact our HR Team at hradmin@eppingforestdc.gov.uk

Ready for the future

Contact us

If you have any questions on the posts or would like an informal discussion please e-mail us at hradmin@eppingforestdc.co.uk

Service Director Planning – Nigel Richardson

Commercial and Regulatory Service Director – Jim Nolan

Housing and Property Service Director – Sacha Jevans (Interim)

Contracts and Technical Services – Qasim Durrani

Business Services Service Director – Paula Maginnis

Customer Services Service Director – Rob Pavey

Guaranteed interview Scheme

If you are an applicant who wishes to apply under our Guaranteed interview scheme, please ensure that you indicate this. Should you require an adjustment to help you submit your application, then please email hradmin@eppingforestdc.gov.uk

Apply now